Refund Policy

Help Plans & Services

Since we primarily offer services (like tech assistance plans), here's how refunds work for those:

• Pro-Rated Refunds: If you buy a help plan or membership and decide to cancel, we typically offer a partial refund based on the time used.
• Example: If you paid for a year but cancel halfway through, we'll calculate the refund based on the remaining months (pro-rated).

If you have questions about a specific plan, check the documentation that came with it or just email us.

Non-Returnable Items

Some things generally can't be refunded:

• Downloadable software products
• Software licenses (once issued, we can't really "take them back")
• Gift cards

How to Get a Refund

To complete your return or refund request, we just need a receipt or proof of purchase.

Note: Since we're a third-party help provider, please do not send your purchase back to the manufacturer. Talk to us first.

Refuds (if applicable)

Once we receive your request and look into it:

1. We'll send you an email to let you know we got it.
2. We'll notify you if your refund is approved or rejected (and why).
3. If approved, your refund will be processed, and a credit will automatically hit your credit card or original payment method within 5 to 7 working days.

(Refunds are processed at the discretion of our technical professionals or supervisors.)

Late or Missing Refunds

If you haven't seen the money yet:

1. Check your bank account again.
2. Contact your credit card company (it can take some time before it officially posts).
3. Contact your bank (there's often a processing time delay).

If you've done all that and still don't see it, drop us a line at support@nexatech.shop.

Sale Items

Only regular-priced items/plans may be refunded. Unfortunately, sale items are usually final sale and can't be refunded.

Exchanges

We only replace items if they are defective or damaged. Since we mostly do services, this applies mainly if we ever sell you physical accessories. If you need to exchange something, email us at support@nexatech.shop.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you'll receive a gift credit for the value of your return.

Shipping Returns

If you ever need to mail a physical product back to us (rare for our service model, but possible):

• Address: 6-30 First Ave, Moncton, NB E1C 7X1, Canada
• Costs: You will be responsible for paying for your own shipping costs. Shipping costs are non-refundable.
• Deductions: If you receive a refund, the cost of return shipping will be deducted from your refund.

If you are shipping an item over $75, consider using a trackable shipping service or purchasing shipping insurance. We don't guarantee that we will receive your returned item.